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Frequently Asked Questions

FAQ

Questions

International Clients
Placing Your Order and Shipping
Customer Support
Designing Your Labels & Instructions
Label Quality

Answers

Am I required to have an email address to order labels?

Yes, most of our customer support and all automated communication is through email, so we require a valid email address.

Are payments on this website secure?

Yes! All our payments are processed by established and trusted payment providers. We do not store any of your credit card data or other sensitive payment information.

Can your labels be sewn onto any fabric?

Yes. Depending on the size of your labels, they can easily be sewn on to any textile or fabric product.

Do you charge Sales Tax or VAT?

Whether we charge Sales Tax or VAT (Value Added Tax) depends on the shipping address (country) that you choose.

Shipping destination Tax
USA, Pennsylvania 6% Sales Tax
USA, all other states No tax
The Netherlands 21% Dutch VAT
European Union 21% Dutch VAT / 0% Reversed VAT *
All other countries No tax

* For shipping to the European Union (except the Netherlands) we will reverse VAT for all customers with a valid VAT number for the country that they ship to. For example, an Italian customer has a valid Italian VAT number and ships to Italy: then you can enter the VAT number on the address page. If it's validated, then no VAT will be charged.

Notes:

  • If the VAT number is entered on the address page, it will also show on the invoice
  • If you have a valid VAT number, but it's not validated by the system, then you can ask our customer service to verify this and we will refund the VAT in case it's a valid VAT number.
  • We check the VAT validity through this official website: http://ec.europa.eu/taxation_customs/vies/

Do you charge shipping fees?

We charge $ 5 shipping fees for all orders with an order total of less than $ 50. Order for $ 50 or more and shipping is free!

Do you offer expedited production and expedited shipping?
  • Yes, we do offer expedited production and expedited shipping.
  • At the "Payment Step" during checkout, we offer several shipping options.
  • The options that will be available depend on the Shipping Address (country) that you specify.
The estimated production time and shipping time is shown for each option. Note that these are estimates: We do work with the most established logistical partners available, but as soon as we hand over the package to the distributor, it is out of our hands. We cannot guarantee shipping time.
How long do the labels last?

Our labels will last at least as long as the t-shirt, pillowcase, or other fabric product they are used for.

I am located in another country, can I place an order?

Yes, you can! We ship worldwide!

Based on your location, and the type of order (volume, weight), we offer different shipping options. Your shipping address (country) determines whether and how much VAT or Sales Tax will be charged.

I forgot my password.

Click here to retrieve your password.

I want to ship my products to another country

Absolutely! We ship worldwide!

Based on your location, and the type of order (volume, weight), we offer different shipping options. Your shipping address (country) determines whether and how much VAT or Sales Tax will be charged.

Iron-on Instructions

When applying a label on an existing piece of clothing: always first read the instructions on your Laundry Label / Care Label, to check whether you can use an iron.

Follow these steps:

  1. Position the label onto the fabric and cover it with baking paper.
  2. Use the "Cotton" setting on your iron.
  3. Do NOT use steam.
  4. Carefully iron over the baking paper for about 15-20 sec. Move your iron slowly.
  5. Wait approximately 2 minutes before you remove the baking paper.

Further notes:

  • The strength of the adhesive layer is also dependent on the type of fabric.
  • Fabric with Iron-on labels can be washed with hot water.

Is the chat bubble a real customer service representative?

Yes! That little digital bubble holds a person!! Just kidding…sort of. Our customer service representatives are available to answer any questions you have. Just reply to the chat bubble, send us an e-mail, fill out a contact form, or give us a call!

CALL     1-888-804-8824     Toll Free
Weekdays 4:00 am - 10:00 pm
Weekends 10:00 am - 4:00 pm
We're in Philadelphia, Pennsylvania (EST)
E-MAIL     Support@DutchlabelShop.com
Or leave a message here

I’m having trouble logging in

You must have an account to log in. If you don’t have an account, create one here. If you have an account and still can’t log in, please click on "Forgot Password", or contact our Customer Support:

CALL     1-888-804-8824     Toll Free
Weekdays 4:00 am - 10:00 pm
Weekends 10:00 am - 4:00 pm
We're in Philadelphia, Pennsylvania (EST)
E-MAIL     Support@DutchlabelShop.com
Or leave a message here

Money Back Guarantee / Returning Goods

Unless you have approved proof of the product, we offer a full refund upon request by the customer. The conditions for a refund are: (i) You report the issue and/or make a money back request within 7 days after delivery of the product. (ii) You return the products back to The Dutch Label Shop, paying for all return shipping charges. Send the products to:

Order was shipped to Return address
USA, Canada
Mexico
Dutch Label Shop
Shipping Department
2119 Bellevue St
Philadelphia, PA 19140
United States of America
Europe, Australia
New Zealand
All other countries
Dutch Label Shop - MINC
PO Box 160
3640 AD
Mijdrecht
The Netherlands

(iii) We will refund the full amount within 7 days after receiving the returned product(s). If we have provided you with a proof of your product (note that this “proof” may consist of a product sample, a product photograph ("photo proof"), or another format), and you have approved this proof, this Money Back Guarantee does not apply to your order.

What about Seam Allowance?

Before designing your labels, and choosing the type of labels you need, consider how you plan to attach it to your product. In general, we recommend a Seam Allowance of approximately 0.2" (0,5 cm = 5 mm). Talking about our Woven Brand Labels:

Basic Woven Labels have a 0.2" (0,5 cm = 5 mm) Seam Allowance on the right side and on the left side. Note that such Seam Allowance is not available at the top and bottom of the label.

Woven Logo Labels give you many options. You either incorporate a Seam Allowance in the Artwork, the Logo, the image that you provide to us, or You can choose to add a layer of Tafetta to your labels. Tafetta is an extra layer of thin but strong material that is added to either the Top & Bottom or to the Left & Right side of the label. Approx 0.25" (0,6 cm = 6 mm) of Tafetta material will be added to each side. You can also choose an "Edge Folded Label". This option will include an extra 0.25" (0,6 cm = 6 mm) of "regular label material" which is pre-folded for you on both sides of your label.

Finally, you can provide your Artwork Image to us specifying exactly where you want to Tafetta or Folding to be.

Measurement Unit Seam Allowance Tafetta
Inches 0.2" 0.25"
Centimeters 0,5 cm 0,6 cm
Millimiters 5 mm 6 mm
What are the file requirements for uploading my logo?

Our Logo Label configurator accepts JPEG, JPG, TIFF, and PDF files. All files should have a minimum resolution of 300dpi (300 pixels per inch) - anything lower will affect label quality. If you don’t have such a high-resolution image, contact us - we may be able to help you.

Make sure you match your label color, size, and shape exactly with those of your uploaded file. Shadows, patterns, and small details might not translate onto your new labels.

What background and text colors make the best combinations?

High contrast colors will complement each other the best - and really pop. Pair dark and light colors together for the best effect. (Be sure to choose the Enhanced Color Option if your label color is lighter than your text color!)

What materials are the labels made of?

Our Woven Labels are 100%, soft-to-the-touch Polyester, made with a Damask Weave, woven on professional Jacquard Looms. Their intricate weaving structure ensures long-lasting quality.

Our Care Labels are also 100% Polyester, made with a satin weave. Satin is a fabric made using a satin weave structure made with spun yarns instead of organic filament. Shiny and almost as smooth as silk, these labels give plenty of wear and tear.

What payment methods do you offer?
  • The payment methods that are presented to you depend on the Shipping Address (country) that you specify during checkout as well as the currency of the website.
  • Payment with Credit Card (all cards are accepted) and PayPal is always available regardless of the Shipping Country.

In the table below an overview with the most popular Shipping Countries and associated Payment Methods.

Shipping Country Standard Payment Methods
All Countries

Payment Methods Shipping Country Comments
International Bank Transfer (IBAN)
SEPA Direct Debit
Except these countries: USA, Canada, Australia and New Zealand
Bancontact card Belgium
Sofortüberweisung Germany, Austria, Belgium, Switzerland
Dotpay Poland
Finnish E-Banking Finland
GiroPay Germany
iDEAL Netherlands
Alipay China
Multibanco Portugal
SafetyPay Austria, Brazil, Colombia, Costa Rica, Ecuador, Spain, Mexico, Peru
Trustly Denmark, Estonia, Spain, Finland, Sweden
TrustPay Bosnia and Herzegovina, Czech Republic, Estonia, Hungary, Lithuania, Latvia, Serbia, Slovenia, Slovakia, Turkey
When should I choose the ‘Preserve Light Background’ option?

Our "Preserve Light Background" option weaves an additional layer of white thread into your label to vibrantly brighten the background color, and prevent shine-through.

Choose this option if your label pairs a white or a light background with a dark or bright text, symbol or logo. Adding a second layer of white yarn will prevent the logo from bleeding, or shining through, into the background.

When will I receive my package?
  • Yes, we do offer expedited production and expedited shipping.
  • At the "Payment Step" during checkout, we offer several shipping options.
  • The options that will be available depend on the Shipping Address (country) that you specify.
The estimated production time and shipping time is shown for each option. Note that these are estimates: We do work with the most established logistical partners available, but as soon as we hand over the package to the distributor, it is out of our hands. We cannot guarantee shipping time.
Where are you located?

While the two co-founders' personal roots are Dutch, our American headquarters are in Philadelphia, Pennsylvania and our European headquarters are in Malta. Our products are manufactured with integrity and care at various locations.

Where do you ship?

We ship worldwide!

Based on your location, and the type of order (volume, weight), we offer different shipping options. Your shipping address (country) determines whether and how much VAT or Sales Tax will be charged.

Which sizes can I choose from for Brand Labels?

Our Basic Woven Labels come in three standard sizes:

  • 2.4" x 0.6" -- or in centimeters: 6,0 cm x 1,5 cm
  • 2.4'' x 0.8'' -- or in centimeters: 6,0 cm x 2,0 cm
  • 2.7'' x 0.9'' -- or in centimeters: 7,0 cm x 2,3 cm

Our Woven Logo Labels are fully custom, and can be as large as 15" x 15" -- or in centimeters: 40 cm x 40 cm.

Why woven labels?

According to co-founder Hielke Booijink, “a proper brand should have woven labels — not printed or embroidered labels”. High in both design and quality, woven labels are the mark of a premier, professional brand.

Will your labels fray, bleed, or fade?

No. Strong and durable, all our labels can be washed time and again with hot water—without a fear of fraying, bleeding or fading. Both our Woven Labels and our Care Labels have securely welded edges that are resistant to fraying. Woven Labels don't bleed or fade, the yarn is professionally dyed and extremely color-fast. The printing technique used for our Care Labels prevents bleeding and fading.